Bringing everything together at Opera Holland Park
Watch the case study to see how we're working to unify messaging, ticketing and bar ordering for audiences at London's Opera Holland Park.
How it works
1
Pre-show
reminders and tickets
reminders and tickets
Tickets are automatically sent out by text before each show. No need for inbox-searching, faffing with printers, or queueing at the box office!
Each message is completely customisable and can be personalised with customer, order, or performance data.
Each message is completely customisable and can be personalised with customer, order, or performance data.
2
Mobile tickets
and so much more
and so much more
From their mobile tickets, the customer can share tickets with others in their group, get directions, read up on FAQs, and order drinks or merchandise items too.
There's no login or signup required, and with Apple Pay and Google Pay, orders can be completed in seconds.
There's no login or signup required, and with Apple Pay and Google Pay, orders can be completed in seconds.
3
Orders are
sent to the bar
sent to the bar
With flexible ordering options you can decide how and when each order is sent to be fulfilled.
crowdEngage supports collection or at-seat service. Orders can be sent to the bar in a batch, in realtime, or when the customer arrives at the venue.
crowdEngage supports collection or at-seat service. Orders can be sent to the bar in a batch, in realtime, or when the customer arrives at the venue.
4
The customer
receives their order
receives their order
crowdEngage is integrated with ticketing systems, so it automatically provides all the information you need to make order fulfilment easy and hassle-free for both customers and staff.
crowdEngage supports collection, at-seat service, and digital fulfilment.
crowdEngage supports collection, at-seat service, and digital fulfilment.
Used by leading venues
Loved by audiences everywhere
- The experience is seamless, from the text about tickets, to preordering drinks with ApplePay. Great stuff. Thanks!
- Thank you for a lovely night. Customer service before arrival was fantastic - a text on the day with link to my e-tickets and all the important info - every theatre should do this!
- Have just received a text regarding the show I'm seeing this afternoon. Start time, running time, link to e-tickets and directions on getting there. This is a venue that has thought about its patrons and delivers a great service. Looking forward to my visit!
- The text with visitor info and a link to your e-tickets is making this festival one of the smoothest yet! Other festivals and venues should be taking note. Well done team!